We understand that when you have a claim, it can be stressful.  We will be there when you need us most.  Our dedicated customer care staff is ready to help.


FOR SERVICE: (888) 989-0943, Select option 1

FOR UNDERWRITING OR SALES: (866) 203-0777 or umip@suracy.com

FOR CLAIMS*: (888) 989-0943, Select option 2 (available 24 hours a day, 7 days a week)


Workers’ Compensation Claims - Liberty Mutual

Call: (844) 339-7453 (available 24 hours a day, 7 days a week)


Workers’ Compensation Claims – The Hartford

Call: (800) 327-3636 (available 24 hours a day, 7 days a week)


Commercial Auto Claims - GuideOne

Call: (888) 748-4326 (available 24 hours a day, 7 days a week)


*If your church purchased a NEW policy after March 1, 2019 and your insurance carrier is GuideOne (not United Methodist Insurance Company), please report claims directly to GuideOne at (888) 748-4326 (available 24 hours a day, 7 days a week).

Claims Reporting Tips

No matter how strong your safety and loss control program is, claims are inevitable. Accidents do happen and prompt, complete reporting is the first step towards a successful outcome.

  • When reporting claims, report them immediately – don’t delay

  • Collect as much information as possible regarding the loss such as contact name and phone number, name and address of the church or reporting location, parties involved, date and time, policy number, accident description and type of injury

  • Submit all police reports, estimates, photos and any materials/receipts

  • Do not speak with third parties about the claim and do not discuss “fault”


Already a UMIP customer?

Our dedicated customer service team is ready to help.


Call: 866-203-0777

Email: UMIP@suracy.com

For claims, please visit our claims page.



Suracy Faith Insurance Agency
P.O. Box 391380
Cleveland, OH 44139

The content available on this website has been prepared by United Methodist Insurance Company (UMI) for informational purposes only. No article or document may accurately contemplate all possible scenarios or church resources. As such, this information is meant to foster discussion by the individual church and its members to develop a plan tailored to its own circumstances. UMI is providing this information with no warranties or guarantees of any kind and it should not be viewed as legal, financial, or other professional advice. All liability is expressly disclaimed. Any claim examples described herein are general in nature, may or may not be based on actual claims, and are for informational purposes only. Any coverage available for a claim is determined from the facts and circumstances of the claim as well as the terms and conditions of any applicable policy, including any exclusions or deductibles. In the event of a conflict with the content herein, the terms and conditions of any issued policy will control. Individual coverage may vary and may not be available in all states.

The commercial insurance coverages for United Methodist Insurance are sold and serviced by Suracy Insurance Agency, Inc., which is AmVenture Insurance Agency, Inc. (CA Lic. No. 0L47868) in certain states, (“Suracy”) and underwritten by various insurance markets with Suracy as an appointed producer or insurance intermediary.  Suracy pays United Methodist Insurance a royalty for the use of its intellectual property.

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