We understand that when you have a claim, it can be stressful.  We will be there when you need us most.  Our dedicated customer care staff is ready to help.

 

FOR SERVICE: (888) 989-0943, Select option 1

FOR UNDERWRITING OR SALES: (866) 203-0777 or umip@suracy.com

FOR CLAIMS*: (888) 989-0943, Select option 2 (available 24 hours a day, 7 days a week)

 

Workers’ Compensation Claims - Liberty Mutual

Call: (844) 339-7453 (available 24 hours a day, 7 days a week)

 

Workers’ Compensation Claims – The Hartford

Call: (800) 327-3636 (available 24 hours a day, 7 days a week)

 

Commercial Auto Claims - GuideOne

Call: (888) 748-4326 (available 24 hours a day, 7 days a week)

 

*If your church purchased a NEW policy after March 1, 2019 and your insurance carrier is GuideOne (not United Methodist Insurance Company), please report claims directly to GuideOne at (888) 748-4326 (available 24 hours a day, 7 days a week).

Claims Reporting Tips

No matter how strong your safety and loss control program is, claims are inevitable. Accidents do happen and prompt, complete reporting is the first step towards a successful outcome.
 

  • When reporting claims, report them immediately – don’t delay

  • Collect as much information as possible regarding the loss such as contact name and phone number, name and address of the church or reporting location, parties involved, date and time, policy number, accident description and type of injury

  • Submit all police reports, estimates, photos and any materials/receipts

  • Do not speak with third parties about the claim and do not discuss “fault”